Delivery and payment

Your pack shipment

Packages are generally shipped via DHL or UPS. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. For deliveries outside the EU, the goods are delivered exempt from VAT. When importing European goods into a non-EU country, customs duties and import sales tax may be due in the importing country. Please inquire at the local customs office if necessary. These costs are always to be borne by the recipient. For customs export processing we charge € 35 per delivery which is included in the designated as total delivery costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

DHL shipping - Germany, even packing station (packing station uninsurable)

The calculation is based on the total weight and the value of the goods including transport insurance up to € 500.
For a goods value over € 500, we always charge an additional transport insurance.

DHL Zones International

Shipping - Zone 1 - EU

Europe 1: A, BE, DK, FRA, LUX, MON, NL, ...
The calculation is based on the total weight and the value of the goods.
Transport insurance is calculated basically depends on the value of goods.

Shipping - Zone 2 - Europe without EU

The calculation is based on the total weight and the value of the goods.
Transport insurance is calculated basically depends on the value of goods.

Shipping - Zone 3 

World 3: Canada, USA ...
The calculation is based on the total weight.
Transport insurance is not possible in all countries.
Alternatively, we can deliver insurable with UPS. Cost on request.

Shipping - Zone 4

World 4: Australia, India, Hong Kong, Japan, South Africa, Brazil ...
The calculation is based on the total weight.
Transport insurance is not possible in all countries.
Alternatively, we can deliver insurable with UPS. Cost on request.